YOUnique Travel – Terms of Participation and Refund Policy (Public Offer)
Welcome to YOUnique Travel! This document is a public offer outlining the rules of participation in our tours, payment terms, cancellations, and refunds. Please read these terms carefully before booking a tour. By paying a deposit or the full amount, you confirm that you have read, understood, and agree to abide by these rules.
1. Booking and Payment
1.1. A booking is confirmed only after a deposit is received. 1.2. Accepted currencies: GBP (£), EUR (€), USD ($).
1.3. After payment of the deposit, the Client will receive a booking confirmation.
1.4. Partial or late payments may result in cancellation of the booking without refund of the deposit.
1.5. International Tours • Deposit: £350 / €400. • Remaining balance must be paid no later than 14 calendar days before the start of the Tour.
1.6. Local UK Tours • Deposit: 50% of the total tour price. • Remaining 50% must be paid no later than 10 calendar days before the start of the Tour.
2. Cancellation and Refunds (Client-Initiated)
2.1 By Client:
If the Client cancels 2 months or more prior to the tour start date, YOUnique Travel will refund all payments made except for any costs which are non-refundable or have already been irrevocably committed to third-party suppliers. YOUnique Travel shall not be liable for any additional expenses, losses, or consequential costs incurred by the Client arising from such cancellation.
If the Client cancels less than 2 months prior to the tour start date, no refund shall be payable, as arrangements and bookings will have been substantially confirmed.
As an alternative to cancellation, the Client may nominate a replacement participant to take their place, subject to reasonable notice, acceptance by YOUnique Travel, and any additional costs imposed by third-party suppliers.
2.2 By Provider:
If the Provider cancels the Tour for any reason other than force majeure (see Clause 8), the Client will receive:
A full refund of all payments made within 28 days.
Compensation for flight costs (if applicable) upon proof of purchase, payable within 6 months of cancellation.
3. Company-Initiated Changes or Cancellations
3.1. YOUnique Travel reserves the right to modify the tour program or cancel it in case of: • extreme weather conditions, • safety risks for participants, • government restrictions, • force majeure circumstances.
3.2. In such cases, the Client will be offered: • participation in a rescheduled tour, or • credit for a future tour, or • a full refund.
4. Participant Substitution
4.1. The Client may transfer their booking to another person by notifying the Company at least 48 hours before the Tour.
4.2. The new participant must provide all required details and agree to these Terms.
5. Responsibility for Documents and Visas
5.1. The Client is fully responsible for having valid documents (passport, visa, insurance, vaccinations if required).
5.2. In case of denial of entry or deportation for reasons beyond the Company’s control, no refund will be issued.
6. Insurance
6.1. YOUnique Travel does not provide medical or travel insurance.
6.2. Each Client is responsible for arranging their own insurance covering risks associated with the tour.
7. Participant Conduct
7.1. Clients must comply with public order regulations and follow the instructions of guides and organizers.
7.2. YOUnique Travel reserves the right to refuse participation or remove a participant from the tour without refund if their behavior endangers the group, disturbs other participants, or violates laws of the country visited.
8. Company Liability
8.1. YOUnique Travel undertakes to organize tours with reasonable care and skill.
8.2. The Company is not responsible for: • actions of third-party providers (hotels, transport, airlines), • flight delays or cancellations, • weather conditions, • loss or damage of personal belongings, • failure of participants to follow safety instructions.
8.3. The Company’s liability is limited to the amount paid by the Client for the Tour.
9. Minors
9.1. Participation of persons under 18 years old is only allowed when accompanied by a parent or legal guardian.
10. Personal Data
10.1. By booking, the Client provides personal information (full name, contact details, passport data, etc.).
10.2. Personal data is used solely for organizing the tour and is only shared with necessary service providers (hotels, transport, etc.).
11. Governing Law
11.1. These Terms are governed by the laws of England and Wales.
11.2. Any disputes shall be resolved in the courts of England and Wales.
Contact us:
Feel free to write and call us. We really love to communicate with our clients.
